Comments on: when bad customer service bites you in the… http://blog.audioconnell.com/2008/05/25/when-bad-customer-service-bites-you-in-the/ the blog and podcast presented by professional voice over talent Peter K. O'Connell Fri, 10 Sep 2010 01:36:56 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: peter o'connell voiceover http://blog.audioconnell.com/2008/05/25/when-bad-customer-service-bites-you-in-the/comment-page-1/#comment-2600 peter o'connell voiceover Wed, 28 May 2008 02:00:20 +0000 http://audioconnell.com/blog/?p=434#comment-2600 Liz: It does make you wonder about the company AND the client, doesn't it. Should we all step back and consider our actions when WE'RE the complaining client? Are our complaint actions making us as big a jerk as the company who's causing us to complain? Hmmmm? Best always, - Peter Liz:

It does make you wonder about the company AND the client, doesn’t it.

Should we all step back and consider our actions when WE’RE the complaining client?

Are our complaint actions making us as big a jerk as the company who’s causing us to complain?

Hmmmm?

Best always,
- Peter

]]> By: Liz de Nesnera http://blog.audioconnell.com/2008/05/25/when-bad-customer-service-bites-you-in-the/comment-page-1/#comment-2597 Liz de Nesnera Tue, 27 May 2008 18:09:54 +0000 http://audioconnell.com/blog/?p=434#comment-2597 If it's a LOCAL company, I'm surprised the flyer has been up that long! The thing with customer service is: If it's good, people don't usually rave about it. BUT If it's bad, people will tell everyone they know about their horrible experience. (Case in point: Do you think this customer would have put up a flyer telling everyone to make sure to buy their wood from this guy 'cause the transaction went so well...and the wood burned?) Bad customer service - let alone cursing out your customer - is NEVER a good idea...but I'm not sure what type of customer this person was either....how does wood not burn...eventually, anyway..... But, yeah....you may want to fire a client, but I don't think cursing them out is ever the answer. L. If it’s a LOCAL company, I’m surprised the flyer has been up that long!

The thing with customer service is:
If it’s good, people don’t usually rave about it.
BUT
If it’s bad, people will tell everyone they know about their horrible experience.

(Case in point: Do you think this customer would have put up a flyer telling everyone to make sure to buy their wood from this guy ’cause the transaction went so well…and the wood burned?)

Bad customer service – let alone cursing out your customer – is NEVER a good idea…but I’m not sure what type of customer this person was either….how does wood not burn…eventually, anyway…..

But, yeah….you may want to fire a client, but I don’t think cursing them out is ever the answer.

L.

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