Entries Tagged as 'social media'

some folks go splat! (fail) in social media

Whether its blogging, podcasting, social networks (like LinkedIn etc) and the other tools, some folks either understand social media or they don’t.

But just because they don’t understand the tools and more importantly the community, doesn’t mean they don’t pick a channel and run amok. They just look a little foolish doing it.

New Blog

I was pinged to a new blog today being written by a fairly well know broadcasting name. That’s about as much information as I am willing to share as I’m not looking to bury the person. But in this individual’s frequent communications via various media over many years (long before social media was even a concept) this individual’s writing and attitude kind of rubbed me the wrong way.

Hyper-critical when critical would have been fine. Self-aggrandizing and always selling something (and for those who may be confused, I am not talking about myself in the third person here).

For what it’s worth, this same individual seems to make a good living at communicating and selling his/her wares. For my taste, it lacks a kind of style but maybe that’s just me.

So as I read this new blog I see some terrific content! Read some stuff, watch some stuff and think to myself “hey, good effort.” Then I read the very bottom of the blog.

Splat!

It’s a disclaimer about the content contained on the blog. I’ll have to offer a paraphrased summary to maintain the blog’s anonymity but also because as this disclaimer intimates – woe to the persons who tries to use any of my stuff elsewhere’. What?

Basically if you post something on this blog, you can use “your” content anywhere you want and (the author notes) so can they in her/his various communication tools. It goes on to say that no one can use any of his/her stuff anywhere.

This person does not understand social media and how to be successful in it.

Different Rules

I am no stranger to copyright and ownership laws etc. And those laws can be applied to content in social media. Certainly nobody wants their content stolen and repackaged under another author’s name. I get that.

But have you ever looked up the definition of social media. I don’t think this person had. Let’s check in with our friends at Wikipedia.

“Primarily, social media depends on interactions between people as the discussion and integration of words builds shared-meaning, using technology as a conduit.

Social media utilities create opportunities for the use of both inductive and deductive logos by its users. Claims or warrants are quickly transitioned into generalizations due to the manner in which shared statements are posted and viewed by all.”

Do you see a word that dominates in those graphs? Shared. In fact, in the blogosphere, the more you’re quoted or linked to the greater your popularity. People feel your content is worth sharing and discussing. That’s a compliment, hello!

To not allow sharing, indeed to forbid it, is akin to buying the car and not bothering with the gasoline. What’s the point?

Don’t Ask, Don’t Tell

If there is content you want to hold sacred (and that’s true in my case, on occasion) then don’t post it. The community (probably also a foreign concept to this person) will only absorb what you put out there. In social media, the rules are completely different from “what was”.

People can produce podcasts and twitter and blog until their blue in the face but if they don’t bother to understand the foundation of social media, they are only communicating with themselves.

And in high school they told me I could go blind doing that.

looks like we CAN all get along

James Lorenz posted this video on his blog. I’m just passing along the viral goodness as it’s a wonderous piece.


Where the Hell is Matt? (2008) from Matthew Harding on Vimeo.

is this what social media has turned you into?

Pick any of the social media networks you’ve joined (or I’ve joined…they’re in the column on the right.

Then watch the video.

Laugh.

Then double check that we’re not as bad off as this guy.

Great animation and voice work.

Thanks for reading.

If you haven’t already, we’d be honored if you subscribe to voxmarketising – the audio’connell blog and podcast by clicking the “subscribe” button on this blog.

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write a short story on twitter in exactly 140 characters

quill_pen

This is a brilliant idea and it must get props.

Brian Clark over at Copyblogger has this awesome idea: tell a short story on Twitter in exactly 140 characters.

What?

Anyone who Tweets (posts) on Twitter only has 140 characters in which to get a thought across. Brian’s idea is to tell a short (140 character) story on Twitter. That includes punctuation, spacing, everything. Oh and it has to be intresting and engaging.

Here’s an example from Brian whose great idea will send lots of traffic to his great web site:

Three flies are bugging me on the deck. I kill two, and spare the third. “Go tell the others this is what happens,” I warn as he buzzes off.

Brian is giving away a prize of some sort for the winner but that doesn’t matter as the real prize is in the doing! You win simply by creatively expressing yourself in 140 characters.

You can read my entry here.

If you enter, after you post on Twitter and on Copyblogger, would you please post a link to your entry in the comment box here? We all want to read your prose.

Come on, it’ll be seconds and seconds of fun! You gotta try!

Thanks for reading.

If you haven’t already, we’d be honored if you subscribe to voxmarketising – the audio’connell blog and podcast by clicking the “subscribe” button on this blog.

If you really like this post (of course we hope you do), please feel free to bookmark and or promote it by clicking the buttons below on your preferred services.

linkedin or left out?

linkedin_logo

Even if your tolerance on the social networking scale is low, you’ve likely heard of and may have even set up a free account with LinkedIn.

If you do have a LinkedIn profile, I hope you’ll take a moment to include me in your network.

View Peter O'Connell's profile on LinkedIn

Should you need to know more about LinkedIn or how to take better advantage of it as a tool, here are some valuable resources.

Christopher S. Penn on Using Linked In to Build Your Personal Network

Jan Visser on 3 Reasons LinkedIn Won’t Help You Sell

Linked Intelligence on 100+ Smart Ways to Use LinkedIn

Jill Konrath’s e-book “Can LinkedIn Increase Your Sales?”

For those of you unfamiliar with LinkedIn, it is an online, primarily business-based social networking hub – you create your personal profile with employment history, education and you start “linking” to people on the site that you know.

It’s that last part, “people on the site that you know” that frustrates me a bit.

When it comes to social situations, I err on the side of being outgoing. I introduce myself and ask question about other people’s lives, businesses etc. because I am interested.

If it’s a business networking situation, I want to know if there’s an opportunity for a business networking opportunity…in EITHER direction…I’m always willing to help a quality concept with connections even if there’s no business in it for me.

But I will dive head first into a group of people with whom I am unfamiliar. In fact, I prefer it.

LinkedIn pretty much wants you to stay with people you know, getting introduced to new folks only via the people you already know. They feel a lead like that will be more effective and less obnoxious than going in cold.

I agree with all of that…to a point.

Far be it from me to want to be seen as a spammer or someone who wants to connect with everybody on LinkedIn. I want only quality connections but sometimes the only way into that quality connection is the direct way.

Some folks don’t like that direct way, they are shy or private or reserved or suspicious or too darn busy to be dealing with strangers. I respect and honor their right to be one, some or all of those things and it’s not my desire to break down that wall if that’s not what the recipient wants.

My intent doesn’t always translate on the internet. LinkedIn got mad at me once a while back for my direct way as some people said they didn’t know me. Yes, I said, that was my point but the system is set up to honor the subtler approach. I try and be more respectful of the system even though I know there are many people who are direct like me (that’s how they’ve gotten thousands of connections…I don’t want that).

If you’ve ever participated in a social media meet up, which is like a networking event only with people who are all involved in one particular channel of social media, you know how valuable the connections you make there can be. You start the event knowing a few people from your network maybe but leave knowing 10. It is a welcoming environment in the very way social media should always be. But my way is not always the right way nor is it for everyone. I get that.

It just seems that there should be a way for LinkedIn participants who are open to more direct connections to indicate that in their profile so that the shy or private or reserved or suspicious or too darn busy folks aren’t bothered by the rest of us who want to make direct and quality connections.

That all said, I think LinkedIn is a great tool.

Thanks for reading.

If you haven’t already, we’d be honored if you subscribe to voxmarketising – the audio’connell blog and podcast by clicking the “subscribe” button on this blog.

If you really like this post (of course we hope you do), please feel free to bookmark and or promote it by clicking the buttons below on your preferred services.

blogs are the new complaint letter

complaining

I know the Smartest Man in the World and his name is Saul Colt. I know he is the Smartest Man in the World because he had a business card that said he was.

Well, that was good enough for me.

I met him about a year ago at a Geek Dinner in Toronto along with Eden Spodek (she of Podcamp Toronto 2008 fame, among her many credits) and we had a very enjoyable time. I follow them both on Twitter and I subscribe to Saul’s blog.

Today Saul had a blog post about a bad experience he had at a movie theatre over the weekend when he went to see Iron Man (which is getting some great buzz). He posted about everything except the name of the movie chain that was responsible (note that) for the problem and dealt with it ineffectually (note that too).

I posted a response as such to the post (though I respect his choice and it is his to make) and noted that blogs are the new complaint letter. Why?

We end users (are we “customers” any more in the digital age?) can spend hours pouring over just the right prose to convey our anger, displeasure and frustration over a problem we encountered from a company and couldn’t properly get resolved. We send it off, throwing our letter in to the mail box or pressing our email “send” key with just the right touch of righteous indignation, knowing we’ll get our desired outcome.

We don’t, usually.

While many companies have a complaint department and some may actually resolve an issue satisfactorily, in my experience many more companies don’t have a complaint or customer service department as much as they have a form letter or pleasant but helpless voice department.

An example. This past Thanksgiving Day, I flew AirTran Airlines to Atlanta…a direct flight from Buffalo. I took the 6:45 a.m. flight so I could get down there to enjoy that day and next few days with my family.

I won’t bore you with the details (certainly AirTran didn’t care) but because they failed to safely maintain the plane I flew, I left Buffalo at 2:00 p.m. and got to my destination at 4:00 p.m. Their response from start to finish was poor, even after I wrote them multiple, spiffy complaint letters. I got a form back. It’s the second time AirTran has screwed me. I avoid that airline whenever possible and flinch when I have to fly them.

There are many schools of thought about outing companies on blogs or complaining about customer service – ranging from effectiveness or usefulness to how it reflects on the blogger (am I now just a big whiner?) Well, if I am seen as a patient man who sometimes gets ticked off on occasion when someone or some organization treats me poorly, I’m OK with that. Otherwise, people haven’t done their due diligence on me

Maybe the company I’m frustrated by could be my customer some day, huh? No they won’t, no matter who the “they” are.

My company has a simple code of conduct that we’ve always operated under but only recently published. If I know from personal experience that a company can’t do what it says it can do, I won’t work on the account. Yes, I have turned down work on such accounts before.

They can screw up their brand all they want but they’re not going to infect my brand (me, my voices, my company) with their poison.

The other side of it is that if we (you, me, whomever) are always complaining on our blog, no one will read the blogs and we will be ignored…by the company, by subscribers etc. That makes sense which is why I don’t complain on blogs a ton. We also become “the boy who cried wolf”.

But if we all don’t step up occasionally (when the situation calls for it…see earlier “notes”), companies – clearly already lazy in their customer service departments – will get even lazier and the downward service spiral will accelerate. Then we will have no one but ourselves to blame.

Please feel free to disagree in the complaint box below 😉

On the upside, let’s not be shy about singing the praises of companies that wow us either!

Thanks for reading.

If you haven’t already, we’d be honored if you subscribe to voxmarketising – the audio’connell blog and podcast by clicking the “subscribe” button on this blog.

If you really like this post (of course we hope you do), please feel free to bookmark and or promote it by clicking the buttons below on your preferred services.