When you have worked with a vendor in the past who did bad work, but fixed it and tried to make it right, it’s fair that you give them a second chance (especially if you got a free credit on the 2nd job because of the screw ups on the 1st job).

In that second chance, when you speak directly to customer service BEFORE the project begins, tell them about past problems and ask customer service to spot check the project to avoid problem (they say they will) AND YET the vendor screws up the project anyway…because there WAS NO QUALITY CONTROL as promised…that vendor loses credibility as well as the business.

That’s what Moo.com did (erased all credibility with me) on my latest, professionally designed and submitted business card printing job.

Moo was warned about the past printing problems I had with them BEFORE printing started, ignored those detailed yellow flags I gently laid at their feet and went ahead and thoughtlessly botched the 2nd project of 2024 — just like they did the 1st project in 2023.

If you look at the graphic above, the bad business cards on the left side look like the printer jets went in one direction and the card stock in another and card cutter was have none of either.

The cards are the right show the work after the correction (and quality control check….finally) were delivered many days later.

So let this be a warning to ANY small or micro-business owner that Moo.com doesn’t really have a quality control check on small print orders. The embarrassed customer service rep from Moo even said I would likely be better served going to a small local printer on a project like this…except if you look at Moo’s marketing, they think my size business is a good prospect.

In short….

• Moo’s customer service people are great, helpful and attentive
• The actual cards I have had printed (after multiple corrections on both orders) turned out fine
• Moo’s production and quality control team is (in my experience) crap

First I warned Moo to please check my project through to the end.

Now I am warning you of the unnecessary headaches I went through working with Moo on two projects about 1 year apart.

I hope you hear better than Moo.

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